Right of withdrawal
If for some reason you are not satisfied with your purchase you can exercise your right of withdrawal, without any penalty, within fourteen (14) working days from the day you received the products purchased on endo-plus.com. The products to be returned must be delivered to the courier within 14 working days from the date of receipt.
The products can be returned by shipping the package via the courier indicated (GLS) or by another forwarder, only after completing the Return Form that you find on the website of Endoplus, at this link.
It is not possible to change the ordered product with another.
How to exercise the right of withdrawal
You have the right to withdraw from the contract concluded with Sistemi Salute Srl, without any penalty and without specifying the reason, within fourteen (14) working days, from the day of receipt of the goods by the consumer if the information obligations have been met, by giving Notice to the Store. The communication must however take place by registered letter with acknowledgment of receipt (the exercise of the right of withdrawal by mail, fax or telegram, in fact, is not sufficient).
To cancel the contract, it is appreciated to fill in the return form, in addition to sending the mandatory letter. You will have to return the products to Sistemi Salute Srl by delivering them to the courier for shipping within fourteen (14) working days, which start from when you received the products purchased. (Relating to the term of fourteen days, the date on which the customer delivered the product / s to the forwarder or post office).
The only expenses charged to you are those for returning the purchased products.
From the moment of the return of the products purchased to the forwarder indicated by Sistemi Salute Srl in the Return Form, Sistemi Salute Srl will release you from any responsibility in case of loss or damage of the products during transport.
The Right of Withdrawal is correctly exercised if the following conditions are fully met:
- The Return Form must be correctly completed and sent to Sistemi Salute Srl within fourteen (14) working days from receipt of the products (for the deadline of 10 days the date on which the customer delivered the product / s to the shipper or to the post office);
- the products must not have been used or damaged;
- returned products must be delivered to the forwarder within fourteen (14) working days from the date you received the products (the date on which the customer delivered the product / s to the forwarder or post office).
- If the Right of Withdrawal is exercised following the procedures and terms indicated in this paragraph, Sistemi Salute Srl will reimburse any sums already collected for the purchase of products according to the methods and terms provided.
The amounts will be reimbursed as soon as possible and, in any case, within thirty (30) days from the date on which Sistemi Salute Srl became aware of the exercise of your right of withdrawal, we will activate the reimbursement procedures, a once the correct execution of the terms and conditions indicated above has been verified.
If you do not comply with the terms and conditions for the exercise of your right of withdrawal, as specified in this paragraph, you will not be entitled to reimbursement of the sums already paid, paid at the time the order is concluded; however, at your expense, you may return the products in the state in which they were returned to Sistemi Salute Srl. Otherwise, Sistemi Salute Srl may retain the products, in addition to the sums already paid for their purchase.
Times and methods of repayment
After the return of the products, Sistemi Salute Srl provides the necessary investigations related to the conformity of the same to the conditions and terms indicated in the previous paragraph. In the event that the checks are concluded positively, Sistemi Salute Srl will send you, by e-mail, the relative confirmation of acceptance of the returned products.
Whatever payment method you use, the refund is activated by Sistemi Salute Srl, as soon as possible and in any case within thirty (30) days from the date on which Sistemi Salute Srl became aware of the exercise of your right of withdrawal. , after verification of the correct execution of your right of withdrawal and acceptance of the returned products.
The actual time for crediting or returning the amounts paid for the purchase of products may depend on the payment methods used:
- orders paid by credit / debit card: the repayment time depends on the credit / debit card’s managing body, but normally takes place within two statements. We remind you that the value date of the credit is the same as the debit, so you will not suffer any loss in terms of bank interest.
- payment with Pay Pal: immediate compared to the verification of the compliance of the exercise of the right of return.
In any case, whatever the method of payment used, Sistemi Salute Srl returns, sends or credits the sums in question with a currency not later than thirty (30) days maximum from the moment in which it became aware of the declaration of withdrawal.
Sistemi Salute Srl indicates the shipper for the return of the products (depending on the courier who delivered the order).
This method also allows you to check, at any time, where each package is located, freeing you from any liability in case of loss or damage of the products during transport.
Contact GLS to arrange pickup.
Even if you decide to use, for the return of the products, a shipper other than that indicated by Sistemi Salute Srl you will have to pay the necessary expenses in the first person; however, you will be liable for any loss or damage to the products during transport, according to the terms and conditions established for the exercise of the right of withdrawal.
The address to send both the registered letter and the goods subject to the right of withdrawal are as follows:
Sistemi Salute Srl
Riviera di Chiaia, 276
VAT number: 07916341212